Your organization can have a limited number of people designated as Weather Hub administrators that can create and edit your organization’s Weather Hub users. Contact DTN to allow these administrators to have access to the Weather Hub user management system.
Weather Hub
How does the lightning countdown timer work?
The Lightning Proximity Alert allows you to set 3 levels of alerting. Red is always the “highest level”, in the case of lightning, the inner most ring. Orange is the middle level. Yellow is the farthest out. Defaults for each level is set by the user. As the defined threshold (status) levels are breached a
What happens if I reach my asset or alert limit?
At this time, there are no limits as to the number of assets or alerts you can setup.
How do I set up Lightning monitoring?
To setup Lightning monitoring, you will need to do 2 things; Add the Lightning Timer Widget to your Dashboard Make sure the Lightning Proximity Alert is added to the Asset you wish to monitor.
How do I add a new Alert?
Click on the Asset Management icon. Select the Asset you want to add a new Alert to and click on the Manage alerts (bell icon) You can edit an existing alert by clicking on Edit (pencil icon) or create a new alert by clicking +Create alert. Here you can duplicate an alert for another Asset or select a recipe by
How do I create an Asset?
Click on the Asset Management Icon on the left hand menu. Click +Create asset in the upper right hand corner. Fill out the following The location of the Asset. This can be a Point, Line or Area. The name of the Asset you are creating. Click on Asset Schedule. Use the calendar to specify the time
Why am I not receiving Alerts?
There are several reasons you might not be receiving Alerts. Check to see if you are on the Recipient List. Check the Thresholds of the Alert to make sure they are set correctly. Check to make sure the Asset Status is turn on so it is Active. If you are still having problems, please use
How do I get support for Weather Hub?
If you need assistance, please check the Resource Center located in the lower left hand corner of your screen. You can enter your question on the “Ask anything about Weather Hub” space or click on contact us to be directed to a DTN Representative. Check the Resource Center for additional tutorials and announcements about upcoming
Why can’t I see data on my Dashboard?
There can be a few different reasons you are not seeing data. Check to see if you have selected an asset for your display. Check to see if you have added the correct widgets your are looking for and that they are configured as needed. It is possible that you have reached your entitlement limit.
What is an Asset?
An Asset is a location that you are monitoring the weather on. This can be a single point on a map or an area you have designated.