How do I get support for Weather Hub?
Reading Time: < 1 minuteIf you need assistance, please check the Resource Center located in the lower left hand corner of your screen. You can enter your question on the “Ask anything about Weather Hub” space or click on contact us to be directed to a DTN Representative. Check the Resource Center for additional tutorials and announcements about upcoming
Read MoreHow do I report a data or layer outage?
Reading Time: < 1 minuteCapture the module, asset, and time window, take a screenshot of the issue, and contact support via the Help Center, which is found in the Resource Center. Include any error messages and steps to reproduce.
Read MoreHow do I set up an Alert?
Reading Time: < 1 minuteYou first need to navigate to any Asset that has been created. For that specific Asset, you will click the Bell icon. From there you can add a preset recipe, copy over previous alerts from another Asset, or Add individual forecasts, observations, or agency alerts.
Read MoreHow do I sign in and access my Weather Hub account?
Reading Time: < 1 minuteNavigate to weatherhub.dtn.com and enter your username and password. If you have lost your credentials or need to reset them, ask your Identity Management Administrator (IMT) to regain access.
Read MoreHow do I switch between metric and imperial units?
Reading Time: < 1 minuteClick on Settings, (the green circle in the upper right hand corner) Click on Weather Unit Preferences. Update preferences as desired. The following are preferences that can be changed. Distance Wind Pressure Temperature Rainfall Snowfall Click Save.
Read MoreHow do I turn layers on and off on a Map?
Reading Time: < 1 minuteOpen the Layers Panel, which looks like a paper stack on the Map view. From here, you can toggle on and off layers and drag to reorder.
Read MoreHow do you make the Map animate its view?
Reading Time: < 1 minuteYou can enable animation on the Map with its playback controls. Choose a time range and step interval, then press the play button.
Read MoreHow does the lightning countdown timer work?
Reading Time: < 1 minuteThe Lightning Proximity Alert allows you to set 3 levels of alerting. Red is always the “highest level”, in the case of lightning, the inner most ring. Orange is the middle level. Yellow is the farthest out. Defaults for each level is set by the user. As the defined threshold (status) levels are breached a
Read MoreHow many Alerts can I create?
Reading Time: < 1 minuteThere is no set number to the Alerts that can be created.
Read MoreIs there a Mobile App?
Reading Time: < 1 minuteYes. Weather Hub supports mobile-friendly dashboards and alert notifications. Use the Follow Me option to receive weather conditions real-time based on your location. Go to the Resource Center to find more information on how to download the Weather Hub app.
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