The inner dot represents current active status (lightning, observations etc.) whereas the outside ring represents forecast conditions with a 7 Day horizon.
FAQ
How do I manage my users?
Your organization can have a limited number of people designated as Weather Hub administrators that can create and edit your organization’s Weather Hub users. Contact DTN to allow these administrators to have access to the Weather Hub user management system.
How does the lightning countdown timer work?
The Lightning Proximity Alert allows you to set 3 levels of alerting. Red is always the “highest level”, in the case of lightning, the inner most ring. Orange is the middle level. Yellow is the farthest out. Defaults for each level is set by the user. As the defined threshold (status) levels are breached a
What happens if I reach my asset or alert limit?
At this time, there are no limits as to the number of assets or alerts you can setup.
Why am I not receiving Alerts?
There are several reasons you might not be receiving Alerts. Check to see if you are on the Recipient List. Check the Thresholds of the Alert to make sure they are set correctly. Check to make sure the Asset Status is turn on so it is Active. If you are still having problems, please use
How do I get support for Weather Hub?
If you need assistance, please check the Resource Center located in the lower left hand corner of your screen. You can enter your question on the “Ask anything about Weather Hub” space or click on contact us to be directed to a DTN Representative. Check the Resource Center for additional tutorials and announcements about upcoming
Why can’t I see data on my Dashboard?
There can be a few different reasons you are not seeing data. Check to see if you have selected an asset for your display. Check to see if you have added the correct widgets your are looking for and that they are configured as needed. It is possible that you have reached your entitlement limit.
What is an Asset?
An Asset is a location that you are monitoring the weather on. This can be a single point on a map or an area you have designated.
Why can’t I create assets?
You may not have the right role. Only Customer Admins or Asset Creators can do this. Reach out to your internal account owner or DTN Account Manager to be upgraded.
How Often is the Data Updated?
How Often is the Data Updated? Lightning Timer updates every 30 minutes Wet Bulb updates every 10 minutes